Private Chauffeur Tours of the UK

Payment and Deposits

  1. Credit card payments are subject to a surcharge dependent on which card used. Debit cards have no surcharge.
  2. All prices are inclusive of VAT charged at 20% but do not include meals, hotel accommodation, gratuities or entrance fees where applicable.
  3. Our payment terms for all bookings are: £100 GBP non-refundable deposit for a one day tour and £200 GBP for multi-day tours with the remaining balance due 7 days prior to commencement.
  4. Your booking may be subject to additional car park charges and any extra hours will be charged on a pro-rata basis.
  5. The charge on your credit card statement will be shown as Michael Frye Limited t/a British Heritage Chauffeur Tours.

Cancellation and Refund Policy

  1. If a booking is cancelled by the Customer or Customer’s agent within 6 days from the start of the period of hire, 50% of all monies paid will be non-refundable.
  2. If a booking is cancelled by the Customer or Customer’s agent within 72 hours from the start of the period of hire, 100% of all monies paid will be non-refundable.

Terms and Conditions

    • Whilst we do our utmost to ensure our drivers are punctual, you will understand that we cannot accept responsibility for delays caused by circumstances beyond our control.
    • The driver will drive at safe and sensible speeds in accordance with road conditions, traffic and the legal speed limits.
    • Clients are responsible for any damage they cause to the interior and or exterior of a vehicle on hire to them and will be billed accordingly for any repair or valeting required in order to reinstate a vehicle to working order.
    • We may provide subcontracted vehicles occasionally.
    • By supplying your email address you permit British Heritage Chauffeur Tours to contact you via email, in return we promise never to supply your email to any third party.
    • We reserve the right to change your vehicle or chauffeur at any time in the event of unforeseen circumstances.
    • Every effort will be made by British Heritage Chauffeur Tours to ensure that our vehicle(s) or Sub-Contractors vehicle(s) arrive on time.
    • British Heritage Chauffeur Tours vehicle(s) and sub-contracted vehicles are fully insured for passenger and third party claims. However, customer’s properties are carried entirely at their own risk and British Heritage Chauffeur Tours shall not be held responsible/liable for any loss/damage to such property.
    • British Heritage Chauffeur Tours will keep a lost property book at their office, and will endeavour to return any lost goods left in our vehicle(s) or subcontracted vehicle(s) to the customer.
    • British Heritage Chauffeur Tours and its chauffeurs have the right to refuse to carry any passenger who is thought to be under the influence of alcohol or drugs and whose behaviour poses a threat either to the Chauffeur, the vehicle or any other passenger(s).
    • British Heritage Chauffeur Tours maintains a strict non-smoking policy in all its vehicles.
    • Nothing contained in these terms and conditions can affect the Client’s statutory rights.

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Sanctioned Countries

We are unable to take payment from debit/credit cards from the following OFAC sanctioned countries:
Belarus, Burma/Myanmar, Democratic Republic of Congo, Eritrea, Federal Republic of Yugoslavia & Serbia, Iran, Iraq, Ivory Coast, Lebanon, Syria, Liberia, North Korea, Republic of Guinea, Somalia, Sudan, Zimbabwe, Cuba, Balkans, Egypt and Tunisia.