Payment and Deposits
- Credit card payments are by law no longer subject to a surcharge as of 13th January 2018. We would appreciate payment by debit card where possible.
- All prices are inclusive of VAT currently charged at 20% but do not include gratuities or meals. Hotel accommodation and entrance fees will be included when specified.
- Our payment terms for all bookings are: balance due 4 weeks prior to commencement.
- Your booking may be subject to additional car park charges and any extra hours will be charged on a pro-rata basis.
Cancellation and Refund Policy
- If a one-day tour is cancelled by the Customer or Customer’s agent within 6 days from the start of the tour, 50% of all monies paid will be non-refundable.
- If a one-day tour is cancelled by the Customer or Customer’s agent within 72 hours from the start of the period of hire, 100% of all monies paid will be non-refundable.
- If any booking is cancelled by the Customer or Customer's agent at any time after costs and expenses have been incurred by British Heritage Chauffeur Tours such as entrance fees, ferry crossings etc. then these are to be reimbursed immediately by the Customer or Customer's agent.
- If a multi-day tour is cancelled by the Customer or Customer's agent within 14 days from the commencement of the tour then 50% of the full cost of the tour will be charged.
- If a multi-day tour is cancelled by the Customer or Customer's agent within 7 days from the commencement of the tour then 100% of the full cost of the tour will be charged.
- If any tour is cancelled due to COVID-19 then proof of a positive PCR test must be provided by the Customer or Customer's agent. The Customer will then be given the option to either rebook the tour for a future date and if that is not possible a full refund will be given minus any attraction/entrances that have been purchased by British Heritage Chauffeur Tours on the Customer's behalf.
- If the Customer is unable to travel due to government restrictions regarding the pandemic then the Customer will be given the option to either rebook the tour for a future date and if that is not possible a full refund will be given minus any attraction/entrances that have been purchased by British Heritage Chauffeur Tours on the Customer's behalf.
Terms and Conditions
- Whilst we do our utmost to ensure our drivers are punctual, you will understand that we cannot accept responsibility for delays caused by circumstances beyond our control.
- The driver will drive at safe and sensible speeds in accordance with road conditions, traffic and the legal speed limits.
- Clients are responsible for any damage they cause to the interior and or exterior of a vehicle on hire to them and will be billed accordingly for any repair or valeting required in order to reinstate a vehicle to working order.
- By supplying your email address you permit British Heritage Chauffeur Tours to contact you via email, in return we promise never to supply your email to any third party.
- We reserve the right to change your vehicle or chauffeur at any time in the event of unforeseen circumstances.
- Every effort will be made by British Heritage Chauffeur Tours to ensure that our vehicle(s) arrive on time.
- British Heritage Chauffeur Tours vehicle(s) are fully insured for passenger and third party claims. However, customer’s properties are carried entirely at their own risk and British Heritage Chauffeur Tours shall not be held responsible/liable for any loss/damage to such property.
- British Heritage Chauffeur Tours will keep a lost property book at their office, and will endeavour to return any lost goods left in our vehicle(s) to the customer.
- British Heritage Chauffeur Tours and its chauffeurs have the right to refuse to carry any passenger who is thought to be under the influence of alcohol or drugs and whose behaviour poses a threat either to the Chauffeur, the vehicle or any other passenger(s).
- British Heritage Chauffeur Tours maintains a strict non-smoking policy in all its vehicles.
- Nothing contained in these terms and conditions can affect the Client’s statutory rights.
Cookies and Privacy
By using www.bhctours.co.uk you agree to our use of cookies. View our privacy and cookie policies.
Sanctioned Countries
We are unable to take payment from debit/credit cards from the following OFAC sanctioned countries:
Belarus, Burma/Myanmar, Democratic Republic of Congo, Eritrea, Federal Republic of Yugoslavia & Serbia, Iran, Iraq, Ivory Coast, Lebanon, Syria, Liberia, North Korea, Republic of Guinea, Somalia, Sudan, Zimbabwe, Cuba, Balkans, Egypt and Tunisia.
